Visited on a Thursday night. It took over 30 minutes to get a salad and some wings. This Zaxbys is always dirty every time we go but this time, it was absolutely disgusting. The drink area was filthy, there was no ketchup or napkins, the tea was empty, and the freestyle machine was out of most of the flavors. We notice that the freestyle here never seems to have all flavors of drinks available. We tried to speak with the manager on duty about having to wait over 30 minutes for our food, how dirty the tables and floor were in the dining room, and about the empty drink machine flavors - she gets rude and says, "what am I supposed to do about it? Don't you see we're busy?" There were only four people in the entire restaurant including us (they ordered before us and were still waiting for their food) and two cars in the drive-thru. It was almost 7 pm. There were 6 people working. We completed the survey from our receipt and asked for a manager to call us. We never received any response.
All USA
Visited on a Thursday night. It took over 30 minutes to get a salad and some wings. This Zaxbys is always dirty every time we go but this time, it was absolutely disgusting. The drink area was filthy, there was no ketchup or napkins, the tea was empty, and the freestyle machine was out of most of the flavors. We notice that the freestyle here never seems to have all flavors of drinks available. We tried to speak with the manager on duty about having to wait over 30 minutes for our food, how dirty the tables and floor were in the dining room, and about the empty drink machine flavors - she gets rude and says, "what am I supposed to do about it? Don't you see we're busy?" There were only four people in the entire restaurant including us (they ordered before us and were still waiting for their food) and two cars in the drive-thru. It was almost 7 pm. There were 6 people working. We completed the survey from our receipt and asked for a manager to call us. We never received any response.