William E Refvem, MD

This was the worse experience I've ever had with a Dr. and receptionist staff. The first visit I was about 10 minutes late because I couldn't find the correct office. The receptionist told me I would have to reschedule because I was late. I tried explaining that I had to take off work and drive 1 hour to get there, but it didn't matter. She then tells me they have an appointment 2 hours later that I can stay for, so I did. Next they lost power and I had to reschedule anyway. I go for the 2nd visit and the Dr. spends 3 minutes in the room and says I need an MRI. I wait 2 weeks for the MRI and then the hospital cancels it due to insurance. Insurance company says the Dr. declined to do a phone review. So instead of picking up the phone to do a review I am told to come back for a 3rd visit and that I will need to do 4 weeks of physical therapy and then I can get the MRI... all he had to do was speak with them, but he wouldn't do that. Stay away!!! If you are not going to help your patients out by doing a phone review with the insurance company then please stop accepting that Insurance. I wasted money, time out of work and away from home for absolutely 0 results.

Excellent orthopedic he took the time to go over all my concerns with my knees having bone on bone. Also went over the x-rays that showed the damage. I felt very comfortable with my office visit, his staff is very friendly and took me back when appointment was. Didn't have to wait over an hour or more to be seen. I'd recommend him to anyone who needed orthopedic, and will continue to see him.