My 79 year old father lives alone in Gaffney, SC and was admitted to Mary Black Health System with a severe tonsillar abscess. He has a fragile medical history, largely involving coronary artery disease and a heart attack one year ago. After a 10-day hospital stay that also included a severe episode of heart failure, he was discharged and I brought my father to my home in Atlanta to be cared for as I am also a nurse. I was told to follow up with Shirley Britto, his Nurse Practitioner. The second day home, my father developed severe anxiety and shortness of breath. Without a physician in Atlanta, I called Shirley Britto's office to get an order for the same anxiety medicine he as taking in the hospital. I made 3 additional calls that day and the next, leaving voice mails with Britto's nurse and never received a call back. The anxiety and my father's care got so bad that I took him to an urgent care center, where his anxiety was treated, along with other issues. He has slowly responded. It is now 1 week later and I finally received a call back today from Shirley Britto's office, stating that she could not do anything for him since he had left Gaffney. When I asked why it took so long to receive a call back, I was told that Shirley Britto only works certain days in that office. In my opinion, it is malpractice to not promptly care for a patient on your service, especially when that patient had just been in the hospital with a severe illness. We will not be going back to that office.
All USA
My 79 year old father lives alone in Gaffney, SC and was admitted to Mary Black Health System with a severe tonsillar abscess. He has a fragile medical history, largely involving coronary artery disease and a heart attack one year ago. After a 10-day hospital stay that also included a severe episode of heart failure, he was discharged and I brought my father to my home in Atlanta to be cared for as I am also a nurse. I was told to follow up with Shirley Britto, his Nurse Practitioner. The second day home, my father developed severe anxiety and shortness of breath. Without a physician in Atlanta, I called Shirley Britto's office to get an order for the same anxiety medicine he as taking in the hospital. I made 3 additional calls that day and the next, leaving voice mails with Britto's nurse and never received a call back. The anxiety and my father's care got so bad that I took him to an urgent care center, where his anxiety was treated, along with other issues. He has slowly responded. It is now 1 week later and I finally received a call back today from Shirley Britto's office, stating that she could not do anything for him since he had left Gaffney. When I asked why it took so long to receive a call back, I was told that Shirley Britto only works certain days in that office. In my opinion, it is malpractice to not promptly care for a patient on your service, especially when that patient had just been in the hospital with a severe illness. We will not be going back to that office.