My “Quality” Cabinets (by Masco) were installed by KB Kitchen and Bath in my brand new home built by Crescent Homes in late 2012. Within a matter of months, the finish on the cabinets had literally eroded off the wood in any area where there is even a remote chance of contact with water. I think you’d agree that most kitchen and bathroom cabinets are built to withstand frequent contact with water and should last, not years, but decades. Not “Quality” Cabinets. Quotes to emphasize the ironic name. As evidence, see the photos attached to the Google profile for KB.
Because these cabinets were part of a new build, we weren’t given the choice of cabinet maker, much less any range of quality or upgrades. We just picked a color and hardware. So, we were at the mercy of Crescent and KB to provide a quality, durable product. Unfortunately, we got burned.
After living with gradual degradation of the cabinets for a couple of years, we finally sought a resolution. Granted, we should have acted quicker, but we had no idea who the maker was, nor who installed it, nor the terms of the warranty. How many people need to make a warranty claim on cabinets anyway? So, once we were able to track all of that down, we found out that the LINE within the “Quality” brand was only covered for a year, while the remainder of the “Quality” products are covered for five years. Hmmmm. That tells you all you really need to know about the materials and the workmanship of this line. Try to figure out where they're made by visiting their website.
After hours of communication with KB, the “account manager” for Masco Cabinetry (the parent company), a warranty rep at the company, and a mystery member of “upper management” named “Dave,” I was offered a can of touch-up stain and some basic instructions for sanding and finishing. Or, I had the option of buying new doors and fronts - the same junk we’ve been suffering with. Why would I do that?
By the way, “Dave” wouldn’t even give me his title. He said he was part of the “leadership.” Then, when I asked again for his title, he said he was part of “management.” When I asked yet again, he then said he was the “management lead.” Nifty title - and total B.S.
Go to Lowe’s.
All USA
My “Quality” Cabinets (by Masco) were installed by KB Kitchen and Bath in my brand new home built by Crescent Homes in late 2012. Within a matter of months, the finish on the cabinets had literally eroded off the wood in any area where there is even a remote chance of contact with water. I think you’d agree that most kitchen and bathroom cabinets are built to withstand frequent contact with water and should last, not years, but decades. Not “Quality” Cabinets. Quotes to emphasize the ironic name. As evidence, see the photos attached to the Google profile for KB. Because these cabinets were part of a new build, we weren’t given the choice of cabinet maker, much less any range of quality or upgrades. We just picked a color and hardware. So, we were at the mercy of Crescent and KB to provide a quality, durable product. Unfortunately, we got burned. After living with gradual degradation of the cabinets for a couple of years, we finally sought a resolution. Granted, we should have acted quicker, but we had no idea who the maker was, nor who installed it, nor the terms of the warranty. How many people need to make a warranty claim on cabinets anyway? So, once we were able to track all of that down, we found out that the LINE within the “Quality” brand was only covered for a year, while the remainder of the “Quality” products are covered for five years. Hmmmm. That tells you all you really need to know about the materials and the workmanship of this line. Try to figure out where they're made by visiting their website. After hours of communication with KB, the “account manager” for Masco Cabinetry (the parent company), a warranty rep at the company, and a mystery member of “upper management” named “Dave,” I was offered a can of touch-up stain and some basic instructions for sanding and finishing. Or, I had the option of buying new doors and fronts - the same junk we’ve been suffering with. Why would I do that? By the way, “Dave” wouldn’t even give me his title. He said he was part of the “leadership.” Then, when I asked again for his title, he said he was part of “management.” When I asked yet again, he then said he was the “management lead.” Nifty title - and total B.S. Go to Lowe’s.