John Harris Body Shop

We had a little fender bender that needed fixed and was thru our insurance well when we got the car back there was black marks in our seats the size of a boot print that they attempted to clean up and our air conditioner wasn't working, why idk cause it worked with the busted bumper when we took it to them..The only reason we went there is because our insurance company guaranteed the work but come on a little professionalism would be nice ..Any USAA customers stay away go with the other body shop they recommend I wish we did.

I hit a deer in my 2015 Camaro and they had it fixed much faster than expected. However, the engine bay was filthy from the shop and should have definitely been wiped down, it had a substantial amount of dust and debris from paint and bodywork. Also one of their guys dropped something on my quarter panel just behind the driver's door. Though it is small, the paint was chipped and very noticeable so I asked them about it. The shop manager attempted to put a bit of touch up paint in the two chips before I left, but as soon as I drove home the paint had run off. I have no complaint about their attentiveness and quality of work. But I do feel that the chips in my paint should have been addressed and fixed before I got there. And now I'm stuck with chipped paint.

The people are friendly, but that is the only thing I can say. I took my vehicle in for an estimate, the report they sent to the insurance company was so wrong, the only damage to my vehicle was from the accident, they sent that my vehicle had peeling and fading paint, had dings and damage to other areas, so very wrong, there are no dents, no fading or peeling paint. They even said there were stains on my seats, there is not a single stain on the seats anywhere. This has caused major problem for me with my insurance company. I even offered pictures to the insurance company, but they refuse to change it based on what was sent in by the body shop.