After the storm came through Sumter in 2011 they came through town like vultures looking for prey. After only 4 years, we had to call due to our homeowners insurance company was going to cancel our policy due to the poor quality of work. We asked to speak to someone in reference to the warranty of the roof. They kept saying they would call back when they can get to us. They never called and so we called back after 2 days. At this point, we were told that there is nothing they can do, they have no idea of when the owner will be in, the business manager, or anyone who can deal with this issue. As soon as I mentioned having to get an attorney, a miracle happened, Bobby their "quality control guy" was miraculously in the office. He then just repeated the same thing and then just hung up the phone. Issue was never resolved.
All USA
After the storm came through Sumter in 2011 they came through town like vultures looking for prey. After only 4 years, we had to call due to our homeowners insurance company was going to cancel our policy due to the poor quality of work. We asked to speak to someone in reference to the warranty of the roof. They kept saying they would call back when they can get to us. They never called and so we called back after 2 days. At this point, we were told that there is nothing they can do, they have no idea of when the owner will be in, the business manager, or anyone who can deal with this issue. As soon as I mentioned having to get an attorney, a miracle happened, Bobby their "quality control guy" was miraculously in the office. He then just repeated the same thing and then just hung up the phone. Issue was never resolved.