Fort Mill Appliance Repair

They wanted a credit card when I made the appt I said no, I would pay when they finished the work. I was quoted $59.99 and then when they were here they said because I did not give them a credit card when I made the appt my charge including tax was $80.44. I was never told it would be anything other than $59.99. When I called to ask them about it the lady was so rude. My "quote" to repair a washing machine that they told me was 15 years old was $952.40. Wow!! what a racket. They are not local and totally misrepresented the entire transaction.

Horrible service! The company subcontracts their work out to technicians and does not take responsibility for the poor customer service of the techs. I have been dealing with the technician (John Jackson) for a month and half! now for a simple refrigerator repair. It is still not fixed. He doesn't return phone calls/texts, doesn't show up to scheduled appointments and doesn't complete repairs. Avoid this company. I ended up having to call 123 Appliance Repair to finish the job.

A technician came to my home and put his bag of tools on the floor he looked at my refrigerator and said I needed a new compressor a $900 repair he proceeded to write me an estimate which included grossly inflated prices for parts I advised the technician I would order the parts from Sears myself and call him in a week when they get in to come and repair the refrigerator in the meantime I had a Sears technician come out and look at my refrigerator he verified there is nothing wrong with the compressor at all it was an internal refrigerant leak he fixed it for $342 I had to send back the parts the Fort Mill technician told me I need it I was very upset because he didn't take the time to diagnose the problem correctly had I not gotten a second opinion I would have made $968.00 mistake by letting him fix a part that wasn't broken I call to voice my complaints and advise them I wanted my money back they did not acknowledge the complaint but said they would send the money I've never received a check and they will not take my calls at this point I now believe that they use the name "Fort Mill" to earn instant credibility because they are not honest people and they do a very poor job I would suggest that you go with a different company if you don't want to make a costly mistake