We are a competitor dealership. One of our customers traded in a car to them with a balance owing, and Cannon & Graves never contacted us, yet took the car in on trade-in with no confirmation of our payoff, and no clear title. We reached out by phone, mail, in person and through the DMV, and still have no check for the payoff and no vehicle. This was highly illegal, and the customer is actually feeling like he was taken to the cleaners due to all the "added fees" put in on his lease. We will NOT refer any future customers to them, and do NOT recommend anyone do business with them unless and until you have an outside source review any paperwork prior to signing.
All USA
We are a competitor dealership. One of our customers traded in a car to them with a balance owing, and Cannon & Graves never contacted us, yet took the car in on trade-in with no confirmation of our payoff, and no clear title. We reached out by phone, mail, in person and through the DMV, and still have no check for the payoff and no vehicle. This was highly illegal, and the customer is actually feeling like he was taken to the cleaners due to all the "added fees" put in on his lease. We will NOT refer any future customers to them, and do NOT recommend anyone do business with them unless and until you have an outside source review any paperwork prior to signing.